Personalization has come to be the most vital implementation in the hospitality industry with millions of modern travels and guests expecting some sort of personalization from their stay partners. In the modern era of technology, it is no longer a farfetched thought to know and understand your guests even before their arrival to provide them a memorable stay through personalization. Even the smallest of things like bedding type or room temperature can play a huge role in the level of satisfaction obtained by your guests.
Through the use of dedicated applications that can be easily downloaded by your guests on their smartphones, you can obtain a bunch of information about their likes and dislikes. Getting insights into this guest data can help you make decisions that help in the complete personalization of their stay.
Technology developed specifically for the hospitality industry can help you overhaul and revamp the way you interact with your guests, not only making direct communication as streamlined as it has ever been, but providing the most personalized experiences, from pre-arrival to post checkout. With pre-designed templates for communications like welcome messages, promotional up-sell and cross sell offers and customized targeted push notifications, you can keep your guests engaged throughout their stay. Not only this, you can communicate with your guests via chat in the language of their choice, with real-time text translation features that are available today. With access to guests’ profiles, you can gain insights into their historic spending patterns, activities of choice and cuisine preferences as well, ensuring you send them personalized offers that entices them to buy more services.
Another huge benefit is that you can improve your operational efficiency. Staff can easily communicate among themselves or with guests easily and swiftly with features like multilingual chat. They can also respond to guests’ queries or address complaints or grievances by providing prompt responses. Even stock and inventory management can become a breeze with technology, always keeping stocked up on the products that are doing well with your guests.
Implementing and integrating the latest technology, your hotel’s staff and guests can avail access to a plethora of tools that simplify day-to-day activities, automate marketing efforts and enhance communication through the entirety of the guests’ stay, even post their departure.
Post-stay communication has become a must to ensure your guests had a satisfactory experience and have a positive outlook towards your property through feedbacks and reviews. Not only this, once the guests have left your property, you can use pre-defined templates to schedule and send automated messages to guests thanking them for their stay and also provide them with enticing deals and offers ensuring you are the first choice for their next stay.
Introducing Oneguest, a platform to revolutionize your hotel operations while giving the best possible experience to your guests. With personalization at every touch point of the guest journey, boost guest satisfaction, elevate the guest experience and generate more sales and revenue through customized and targeted deals and offers.
Gain an in-depth understanding of the limitless possibilities of Oneguest, book your free demo today and transform your guest journey.
